Making Every Contact Count (MECC)

What is MECC?

Making Every Contact Count (MECC) is a behavioural approach which helps individuals to work differently with people to address their health and wellbeing. Changing the way we interact with people can improve their self-efficacy and help them identify ways to improve their wellbeing.

This practical skills development training is for any workforces who interact with the public and have an opportunity to support health and wellbeing.

It has been delivered to a range of workforces including:

– doctors

– nurses

– allied health professionals

– housing teams

– library staff

– job centre staff

– social care staff

– many more

The training is very participatory using participants own experiences and beliefs. Each session is unique as it uses these prior experiences to prompt reflection and improved practice. This gives practical skills that can be used immediately following the course.

There are different MECC training programmes available across KSS depending on which area you work in.  Please contact the MECC lead for your area as listed below:

South East



Surrey Heartlands  

East Sussex

West Sussex

Brighton & Hove

eLearning (updated May 2020)

Making Every Contact Count eLearning programme is available to all. This interactive learning resource supports people to develop the knowledge and understanding to make every contact count.

Making Every Contact Count COVID-19 case studies

The South East Making Every Contact Count group have produced case studies recognising how MECC has been used in the COVID-19 response.  The selection of case studies shows the good practice across the region and how MECC can contribute to person centred changes in behaviour that have a positive effect.